1. Introduction
This Privacy Policy explains how SenseTe Ltd collects, uses, stores, and protects personal data when you visit the CreditSense website. It applies to all visitors of our website and does not cover data processing that occurs within our product platform, which is governed by separate agreements with our clients.
We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.
2. What Data We Collect
When you visit our website, we may collect the following categories of personal data:
2.1 Data you provide directly
- Name, email address, company name, and job title (when you submit a contact form, request a demo, or subscribe to our newsletter)
- Any additional information you choose to include in a message or inquiry
2.2 Data collected automatically
- IP address (anonymized where technically feasible)
- Browser type and version
- Operating system
- Device type
- Pages visited, time spent on pages, and navigation paths
- Referring URL (the page that directed you to our website)
- Date and time of access
2.3 Cookies and similar technologies
We use cookies and similar tracking technologies to improve your experience on our website and to understand how visitors interact with our content. See Section 7 for full details on cookies.
3. What We Do NOT Collect on This Website
This website does not collect, process, or store any financial data, bank statements, credit information, or other sensitive personal data. Any processing of financial data occurs exclusively within our product platform and is governed by separate data processing agreements between SenseTe Ltd and our clients.
4. How We Use Your Data
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis (GDPR Art. 6) |
| Responding to your inquiries and demo requests | Legitimate interest (Art. 6(1)(f)) |
| Sending our newsletter or marketing communications | Consent (Art. 6(1)(a)) |
| Improving our website and user experience | Legitimate interest (Art. 6(1)(f)) |
| Analyzing website traffic and usage patterns | Legitimate interest (Art. 6(1)(f)) |
| Ensuring website security and preventing abuse | Legitimate interest (Art. 6(1)(f)) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) |
5. Third-Party Service Providers
We use the following third-party services to operate and improve our website. These providers may process personal data on our behalf:
| Provider | Purpose | Data Processed | Privacy Policy |
| Google Analytics (GA4) | Website analytics and traffic analysis | Anonymized IP, pages visited, session data, device information | Google Privacy Policy |
| HubSpot | Contact form management, CRM, email marketing | Name, email, company, job title, website activity | HubSpot Privacy Policy |
We have entered into data processing agreements with these providers where required. Data may be transferred outside the European Economic Area (EEA) only where appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Category | Retention Period |
| Contact form submissions | 24 months from last interaction |
| Newsletter subscriber data | Until you unsubscribe |
| Website analytics data | 14 months (GA4 default) |
| Cookie data | See Section 7 |
After the applicable retention period, your data is securely deleted or anonymized.
7. Cookies
7.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us understand how you use our site and allow us to improve your experience.
7.2 Types of cookies we use
| Category | Purpose | Examples | Duration |
| Strictly Necessary | Essential for the website to function (e.g., security, load balancing) | Session cookies | Session |
| Analytics | Help us understand how visitors interact with our website | Google Analytics (_ga, _gid) | Up to 14 months |
| Marketing | Track visitors across websites to display relevant content | HubSpot (__hstc, hubspotutk) | Up to 13 months |
7.3 Managing cookies
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by [clicking here / accessing the cookie settings in the website footer].
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — You can request a copy of the personal data we hold about you.
- Right to rectification — You can request that we correct inaccurate or incomplete data.
- Right to erasure — You can request that we delete your personal data where there is no compelling reason for its continued processing.
- Right to restrict processing — You can request that we limit how we use your data.
- Right to data portability — You can request your data in a structured, commonly used, machine-readable format.
- Right to object — You can object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent — Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at in**@*****te.com. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls, and regular security reviews.
10. International Data Transfers
Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with GDPR requirements. These safeguards may include:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission
- Other legally recognized transfer mechanisms
11. Children’s Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
SenseTe Ltd Email: in**@*****te.com